Privacy Policy

1. Introduction

LuluTag ("we," "our," or "LuluTag") respects your privacy. This Privacy Policy describes how we collect, use, and protect your information when you use the LuluTag website and services (the "Service"). By using the Service, you agree to the practices described here.

2. Information We Collect

• Account information: Email address, display name, and other details you provide when you sign up or complete your profile.
• Item information: Descriptions, names, and any other data you enter for registered items and tags.
• Messages: Content of messages sent through the Service between finders and owners.
• Usage and technical data: Log data, device/browser information, and how you use the Service (e.g. pages visited, actions taken), which may include IP address and similar identifiers.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service.
• Link QR tags to your items and display relevant information to finders who scan them.
• Deliver messages and email notifications between finders and owners.
• Respond to your requests and support needs.
• Enforce our Terms of Service and protect the security of the Service.
• Comply with applicable law and protect our rights.

4. Sharing of Information

• With other users: When a finder scans a tag, they may see item details and the contact options you have chosen (e.g. to receive messages or emails). We share only what is necessary for the finder–owner communication you enable.
• Service providers: We may use third-party services (e.g. hosting, email, analytics) that process data on our behalf under agreements that require them to protect your information.
• Legal and safety: We may disclose information if required by law, to protect our rights or safety, or to prevent fraud or harm.

We do not sell your personal information to third parties for their marketing.

5. Data Retention

We retain your account and item data for as long as your account is active and as needed to provide the Service and comply with legal obligations. Message and log data may be retained for a limited period for operational and security purposes. You may request deletion of your account and associated data; see "Your Rights and Choices" below.

6. Security

We use reasonable technical and organizational measures to protect your information. No system is completely secure; you use the Service at your own risk and are responsible for safeguarding your account credentials.

7. Your Rights and Choices

Depending on your location, you may have the right to access or receive a copy of the personal data we hold about you, correct or update your information, request deletion of your account and associated data, object to or restrict certain processing, and withdraw consent where we rely on it. To exercise these rights or to ask questions about your data, contact us at admin@lulutag.com.

8. Children

The Service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us at admin@lulutag.com and we will take steps to delete it.

9. International Transfers

Your information may be processed in countries other than your own. We take steps to ensure that your data is protected in line with this policy and applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy and change the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy. For significant changes, we may provide additional notice (e.g. by email or a notice in the Service).

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at admin@lulutag.com.